Terms of service

Terms of Service

Last updated: 01-08-2025

Welcome to Serene Moods. By accessing or purchasing from our webshop (the “Site”), you agree to the following Terms of Service (“Terms”). Please read them carefully before using our services.

1. Who We Are

The Site is owned and operated by:

Serene Moods 
Email: support@serenemoods.com

These Terms apply to all visitors, customers, and anyone who uses our Site.

2. Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase.

  • By using the Site, you confirm you have the legal capacity to enter into these Terms.

3. Products & Availability

  • We sell health and wellness products including (but not limited to) supplements, powders, and gummies.

  • Product descriptions, images, and availability may change without notice. We make every effort to be accurate but cannot guarantee all information is error-free.

  • We reserve the right to limit quantities or refuse orders at our discretion.

4. Orders & Payments

  • All prices are displayed in dollars and include applicable taxes unless stated otherwise.

  • Payment must be made in full at the time of order. We accept major payment methods including credit/debit cards, PayPal, and other options shown at checkout.

  • Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance; we reserve the right to cancel or refuse any order.

5. Shipping & Delivery

  • We ship to the USA, UK, EU, and other countries listed at checkout.

  • Delivery times provided are estimates and may vary based on location and carrier.

  • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect details.

  • Risk of loss passes to you upon delivery of the product to the address you provided.

6. Returns & Refunds

Our Refund & Returns Policy is incorporated into these Terms and is available.

In summary:

  • You may request a return or refund within 30 or 60 days, depending on the product, (EU/UK) or as per applicable laws.

  • Products must be unopened and in original packaging unless defective.

  • Refunds are processed back to your original payment method.

7. Health & Safety Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Information provided on the Site is for educational purposes only and should not replace advice from a healthcare professional.

  • Always consult your doctor before starting any new supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

8. User Accounts (if applicable)

  • You may create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials.

  • We reserve the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property

  • All content on the Site, including text, images, logos, graphics, and product designs, is owned by Serene Moods or our licensors.

  • You may not reproduce, distribute, or use our content without written permission.

10. Prohibited Uses

You agree not to:

  • Use the Site for unlawful purposes or to solicit illegal activity.

  • Distribute viruses or harmful code.

  • Harass, abuse, or harm other users.

  • Attempt to interfere with the security or operation of the Site.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.

  • Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Serene Moods harmless from any claims, losses, damages, liabilities, including legal fees, arising from your violation of these Terms or misuse of the Site.

13. Governing Law

  • If you are in the USA: These Terms are governed by the laws of the state of [Insert State].

  • If you are in the UK/EU: These Terms are governed by the laws of England & Wales.

  • You agree that any disputes will be resolved in the appropriate courts of these jurisdictions unless applicable law requires otherwise.

14. Your Privacy

Your use of the Site is also governed by our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms, contact us at:
Serene Moods
Email: Support@serenemoods.com